Kustomer Blog
Your CX Hub: Insights, Interviews, & Trends
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![A woman mentors a younger employee in the office.](https://www.kustomer.com/wp-content/uploads/2023/08/woman-mentoring-a-young-employee-in-the-office.jpg_s1024x1024wisk20cRAXk5_5G3sUSIb_HBGWaWeBuFfGqI9wH-m0ohhXQFfQ-6-1-768x512.jpg)
CX
Your Agents Need Customer Service Coaching and Less Micromanaging. Here’s How.
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Kustomer
The Kustomer Service Pulse: Viral Customer Service Moments
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![High angle view of bulk sms proactive messaging example.](https://www.kustomer.com/wp-content/uploads/2023/08/large-group-of-people-in-the-shape-of-a-chat-bubble.jpg_s1024x1024wisk20cqnlZwKqPGvdEGveB0SeYhlL5FlfN5dctlMngC94rIVw-1-1-768x512.jpg)
CX
Bring Back Unhappy Customers With Bulk Messaging
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![Call center agent working from home with crm integrations in her CX platform.](https://www.kustomer.com/wp-content/uploads/2022/05/BLG_333_1500x1000-768x512.jpg)
CX
No More Data Silos: How Integrating Your CRM & CX Platforms Improves CSAT Scores
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![A female customer service agent, wearing a headset, follows a customer service strategy that prioritizes personalization and efficient practices.](https://www.kustomer.com/wp-content/uploads/2021/02/1500x1000-14-768x512.jpg)
CX
How to Decrease CX Costs by Improving Agent Productivity
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![Two customer service agents attempt to solve customer issues with new customer service solutions.](https://www.kustomer.com/wp-content/uploads/2020/09/BLG_151_1500x1000-768x512.jpg)
Best Practices
Unveiling the Inside Track: Exploring Key Customer Service Solutions and Pitfalls
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![Customer service agents sitting at their desks with a headset dealing with customer service burnout.](https://www.kustomer.com/wp-content/uploads/2021/11/BLG_223_1500x1000-768x512.jpg)
CX
7 Tips for Agent Self-Care & Avoiding Burnout in Customer Service
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CX
How to Create the Most Comprehensive Report from Your Customer Satisfaction Survey
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![Woman on her smartphone utilizing customer service AI](https://www.kustomer.com/wp-content/uploads/2019/07/1040x567-ai-blog-web-768x419.png)
Best Practices
Leveraging Customer Service AI Without Losing the Human Touch
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![Four people hold up various cardboard quote bubbles in front of their faces while sitting on the floor.](https://www.kustomer.com/wp-content/uploads/2018/08/Kustomer-feedback-post-header-768x422.jpg)
CX
Unlocking the Potential: Harnessing Real-Time Conversational Customer Feedback to Drive Business Growth
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![The Importance of Data Quality for AI Success in Customer Service](https://www.kustomer.com/wp-content/uploads/2021/09/1500x1000-2-768x512.jpg)
CX
Data Quality: A Crucial Factor for AI Success in Customer Service
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![Young woman sitting down at a home work station with her laptop looking at great customer service examples.](https://www.kustomer.com/wp-content/uploads/2020/10/1500x1000-1-768x512.jpg)
Best Practices
4 Ways to Relieve Agent Friction with Customer Service Management
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